Juran A search for universal principles "It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. Juran, ASQ's eighth Honorary member.
He had three sisters: Rebecca nicknamed BettyMinerva, who earned a doctoral degree and had a career in education, and Charlotte. He had two brothers: Juran and Rudolph, known as Rudy.
Rudy founded a municipal bond company : He excelled in school, especially in mathematics. He was a chess champion at an early age,  and dominated chess at Western Electric.
Juran graduated from Minneapolis South High School in Inwith a bachelor's degree in electrical engineering from the University of MinnesotaJuran joined Western Electric's Hawthorne Works.
His first job was troubleshooting in the Complaint Department. Juran was chosen to join the Inspection Statistical Department, a small group of engineers charged with applying and disseminating Bell Labs' statistical quality control innovations. This highly visible position fueled Juran's rapid ascent in the organization and the course of his later career.
Joseph and Sadie met in when his sister Betty moved to Chicago, and Sadie and he met her train; in his autobiography, he wrote of meeting Sadie, "There and then I was smitten and have remained so ever since. Fifteen months later, they were married.
They had been married for nearly 82 years when he died in Joseph and Sadie raised four children three sons and a daughter: Robert, Sylvia, Charles, and Donald. Robert was an award-winning newspaper editor, and Sylvia earned a doctorate in Russian literature.
Department chief[ edit ] Juran was promoted to department chief inand the following year became a division chief.
He published his first quality-related article in Mechanical Engineering in He graduated in and was admitted to the Illinois bar inthough he never practiced law. Just before the war's end, he resigned from Western Electric and his government post, intending to become a freelance consultant.
He also worked via a small management consulting firm on projects for GiletteHamilton Watch Company and Borg-Warner. After the firm's owner's sudden death, Juran began his own independent practice, from which he made a comfortable living until his retirement in the late s.
Japan[ edit ] The end of World War II compelled Japan to change its focus from becoming a military power to becoming an economic one. Despite Japan's ability to compete on price, its consumer goods manufacturers suffered from a long-established reputation of poor quality.
During his life, he made ten visits to Japan, the last in Working independently of W. Edwards Deming who focused on the use of statistical process controlJuran—who focused on managing for quality—went to Japan and started courses in quality management. The training began with top and middle management.
The idea that top and middle management needed training had found resistance in the United States. For Japan, it would take some 20 years for the training to pay off.
This sparked a crisis in the United States due to quality issues in the s. This is also known as "the vital few and the trivial many. Management theory[ edit ] When he began his career in the s, the principal focus in quality management was on the quality of the end, or finished, product. The tools used were from the Bell system of acceptance samplinginspection plans, and control charts.
The ideas of Frederick Winslow Taylor dominated. Juran is widely credited for adding the human dimension to quality management.
He pushed for the education and training of managers. For Juran, human relations problems were the ones to isolate, and resistance to change was the root cause of quality issues. Juran credits Margaret Mead 's book Cultural Patterns and Technical Change for illuminating the core problem in reforming business quality.Dr.
Juran was a Quality Man with a Quality Life, and, after celebrating 81 years, clearly a Quality marriage! Time to tip our hats to the man who pointed out that sometimes inspection costs more than the defects themselves.
Joseph Moses Juran (December 24, – February 28, ) was a Romanian-born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects.
He was the brother of Academy Award winner Nathan H.
Juran. The philosophy of Juran and Crosby if implemented have lesser impacts since by then a change managed mindset has evolved as also in TQM and continuous improvement approaches. Juran’s Pareto Principle, suggested by Joseph M. Juran, is also known as the ’ Rule’, ‘the law of vital few’ and ‘the principle of factor sparsity’.
It emphasizes that for many phenomena 80% of consequences stem from 20% causes. Proof of the Need Project Identification Organization for Breakthrough Diagnostic Journey Remedial Journey Holding the Gains 14 Juran’s Breakthrough Sequence Crosby Philosophy “Quality is free.
Joseph M. Juran, in our opinion, was the founder today's approaches to quality improvement. Approximately 65 years ago, he began advocating the use of steering committees to manage the quality improvement process.